Our founding mantra is engraved in the realization that in a medical crisis, the medical care itself is only half the battle; the real-challenge is navigating the operational chaos behind it. We saw a critical need for a dedicated platform to synchronize logistics and operations with health and insurance in real time. We are building Key Health Assist to be that definitive bridge between crisis and care.
About Niramaya · Est. 2019
A coordinator at the centre — between patient, hospital, insurer and family.
We founded Key Health Assist on a simple belief: in a medical emergency, the family should never have to chase doctors, hospitals, paperwork and insurance at once. That work belongs to a coordinator. Today, we are that coordinator for thousands of patients across Nepal and four international corridors.
12400+
Patients coordinated
68
Partner hospitals
14
Cities covered
4
International desks
Our story
Why Nepal, and why this work.
To be a trusted, neutral coordinator that connects every local or international patient with the right care, at the right hospital, with the right paperwork, at the right cost. No conflicts. No commissions on care. Only compassionate care.
A future where no family in Nepal or the broader region has to navigate a medical crisis alone. Coordination is healthcare's missing link — we are building it for the mountain, the Madhesh, the Gulf, the diaspora.
"We do not run a hospital. We carry the patient — through every door it takes."
Leadership & team
The team carrying the case.
Coordinators, clinicians and operators with combined experience across NABH hospitals, insurance TPAs and international patient desks. The names on the cases — not just on the website.
Rajan Sharma
Founder & CEO
15+ years in hospital operations & insurance. Built Nepal's first cross-border medical assistance desk.
Dr. Anjali Karki
Chief Medical Officer
Surgical oncologist, MS MCh. Leads clinical protocol, peer review and the second-opinion network.
Sneha Maharjan
Head of Operations
Former TPA director. Runs the duty desk, claims workflows and partner-hospital service agreements.
Bibek Thapa
Director, Emergency & Evacuation
Former HEMS pilot operations lead. Coordinates helicopter rescue and inter-hospital transfers across the country.
Farah Rahman
Lead, International Patient Desks
Multilingual coordinator — Bangla, Hindi, English, Arabic. Heads the Bangladesh and Middle East desks.
Aditya Joshi
Head of Technology
Built our case-management platform and the cashless coordination integrations with insurer networks.
Board of directors
Governance and advisors.
An independent board that holds us to clinical, ethical and financial discipline. Quarterly review, public-disclosure on conflicts, zero commissions accepted from any hospital on the network.
Dr. Suresh Pradhan
Independent Chair
Former Director General, Department of Health Services. 30+ years in public health.
Meera Adhikari
Independent Director
Senior partner, Adhikari & Co. Chartered Accountants. Audit & compliance oversight.
Dr. Karan Mehta
Clinical Advisor
Cardiologist, AIIMS Delhi. Cross-border clinical pathway and standards advisor.
Pratima Lama
Patient Advocacy Advisor
Founder, Patients of Nepal Forum. Voice of the patient on every governance review.
Certifications
Accredited, audited, on the record.
Our partner hospitals are accredited; our own operations are audited. Both matter — the family deserves to know who is on the other end of the phone.
NABH partners
All partner hospitals are NABH-accredited or NABH-entry-level certified.
JCI affiliations
Cross-border partner hospitals carry Joint Commission International accreditation.
NMC Nepal
All clinicians on the network are registered with the Nepal Medical Council.
ISO 9001:2015
Our coordination operations are ISO 9001 certified — externally audited annually.
Industry recognitions
Awards and recognition.
The work is for the patient — the recognition is a useful signal of where the standards are heading. A few of the markers along the way.
-
2025
Healthcare Coordination Company of the Year
South Asia Healthcare Awards -
2024
Medical Tourism Excellence — Emerging Destination
Global Healthcare Travel Council -
2024
Best Cross-Border Patient Assistance Programme
Asia Insurance Industry Awards -
2023
Social Impact in Healthcare
FNCCI Nepal Business Awards -
2022
Top 10 Startups to Watch — Healthcare
Nepal Economic Forum -
2021
Outstanding Pandemic Response — Civil Society
Ministry of Health & Population, Government of Nepal
CSR & ESG
Care that travels up the hill.
A portion of every coordination fee funds free care for families who cannot pay — and the camps, training and clinics that reach where the network does not yet.
Mountain rescue training
Free first-responder training for guides, porters and trekking lodges across the Annapurna, Everest and Manaslu circuits — 1,800+ trained since 2022.
Karnali clinic camps
Quarterly multi-specialty camps in Karnali province — cardiac screening, women's health, paediatrics. 6,400+ patients seen at zero cost.
School health initiative
Annual screening + vaccination + nutritional assessment for 40+ partner schools across Lalitpur, Bhaktapur and Kavre.
Migrant worker support
Free repatriation coordination for Nepali workers stranded in the Gulf — case-by-case, no questions about insurance status.
Newsroom
Press releases & coverage.
Selected media coverage and our own announcements. For press enquiries, contact our communications desk.
- Niramaya Health partners with three more NABH hospitals in Pokhara
- How a Mustang rescue became Nepal's largest medical coordination network
- Cross-border patient flows from Bangladesh hit a new high
- Niramaya opens its fourth international desk — SAARC region
- Annual report: 12,400 patients coordinated, zero hospital commissions
- Niramaya wins Healthcare Coordination Company of the Year
Blog · health library
Plain-language guides, written by clinicians.
Patient-first articles on transplants, evacuations, insurance and treatment journeys — reviewed by our medical and insurance desks before publication.
Guide · 9 min read
Kidney transplant in Nepal: the complete patient guide
Eligibility, donor process, cost ranges, insurance, recovery — everything you actually need before you book a consultation.
Insurance · 5 min
Cashless vs reimbursement — what to choose, and when
Evacuation · 7 min
Medical evacuation from trekking regions, explained
Careers
Open roles & culture.
We hire for clinical rigour, calm under pressure and a bias for following through. Compensation is benchmarked to TPA and hospital-network scales, with on-call differentials. Always-on internships for medical, nursing and operations students.
-
Senior Patient Coordinator
Full-time · On-siteKathmandu · Kupondole -
Insurance Claims Specialist
Full-timeKathmandu -
Bilingual Coordinator — Bangla/English
Full-time · HybridKathmandu or Dhaka -
Air Ambulance Operations Lead
Full-time · On-callKathmandu -
Clinical Reviewer (Part-time)
Part-timeRemote · Nepal-based -
Community Health Camp Coordinator
Full-time · FieldKarnali province
Investor relations
For institutional stakeholders.
Audited reports, governance disclosures and investor communications. For diligence, NDA-gated data rooms are available on request through the IR desk.
-
2025
Annual Report
Audited financials, operational metrics, patient outcomes.
-
2025
Governance & Conflicts Disclosure
Board composition, related-party transactions, audit committee.
-
2025
Impact Report
Free-care patients, camps, training hours, CSR allocation.
-
2024
Annual Report
Audited financials for FY 2024.
-
2024
Investor Pitch Summary
Public version of the FY24 investor brief.
24/7 Emergency Hotline
When every minute matters — we already moved.
Whether it's a roadside accident in the hills, a worker in the Gulf needing repatriation, or a sudden cardiac event — one number, one coordinator, immediate dispatch.
Submit a Rescue Request