Our founding mantra is engraved in the realization that in a medical crisis, the medical care itself is only half the battle; the real-challenge is navigating the operational chaos behind it. We saw a critical need for a dedicated platform to synchronize logistics and operations with health and insurance in real time. We are building Key Health Assist to be that definitive bridge between crisis and care.
About Key Health Assist · Est. 2026
A coordinator at the centre — between patient, hospital, insurer and family.
We founded Key Health Assist on a simple belief: in a medical emergency, the family should never have to chase doctors, hospitals, paperwork and insurance at once. That work belongs to a coordinator. Today, we are that coordinator for thousands of patients across Nepal and four international corridors.
12400+
Patients coordinated
68
Partner hospitals
14
Cities covered
4
International desks
Our story
Why Nepal, and why this work.
To be a trusted, neutral coordinator that connects every local or international patient with the right care, at the right hospital, with the right paperwork, at the right cost. No conflicts. Only compassionate care.
A future where no family in Nepal or the broader region has to navigate a medical crisis alone. Coordination is healthcare's missing link — we are building it for everyone.
"We do not run a hospital. We carry the patient — through every door it takes."
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Why Key Health Assist, And Service Description
"Healthcare can be complex and stressful, especially during emergencies, medical travel, or healthcare coordination. Key Health Assist simplifies this journey by connecting patients with reliable medical support, quality care, and seamless healthcare solutions with trust and compassion."
Why choose Key Health Assist?
- 24/7 Emergency Support: Immediate assistance for medical emergencies, including rescue coordination and air ambulance support across Nepal.
- Complete Medical Travel Assistance: End-to-end support for international patients, including airport pickup, visa assistance, hospital coordination, and treatment arrangements.
- Cashless Healthcare Coordination: Seamless coordination between hospitals and insurance providers to reduce financial and administrative stress.
- Access to Quality Healthcare: Connecting patients with trusted hospitals, experienced specialists, and internationally recognized healthcare facilities.
- Digital Healthcare Solutions: Easy access to doctor consultations and second opinions through convenient telehealth services.
- Corporate Wellness & Community Health Programs: Bringing preventive healthcare and wellness initiatives closer to workplaces and communities.
- Compassionate Support During Critical Times: Providing respectful assistance with sensitive arrangements, including repatriation support for loved ones.
Key Health Assist — Your trusted partner for every healthcare journey.
Leadership & team
The team carrying the case.
Coordinators, clinicians and operators with combined experience across NABH hospitals, insurance TPAs and international patient desks. The names on the cases — not just on the website.
Bigya Rimal
co-founder
Bigya Rimal is a healthcare management professional and Co-Founder of Key Health Assist, dedicated to enhancing patient experience and facilitating quality healthcare access. As a key member of a network of leading clinicians and hospital business professionals, he brings valuable expertise in healthcare coordination, medical insurance, medical tourism, and international healthcare networks. With extensive experience in national and international medical insurance, hospital network management, and healthcare facilitation, Mr. Rimal plays a pivotal role in connecting patients with trusted healthcare providers and ensuring seamless healthcare journeys. His commitment to service excellence and patient-centered care contributes significantly to advancing accessible and high-quality healthcare solutions.
Bijay Rimal
Senior Consultant
Hospital Management Consultant | Healthcare Business Strategist | Healthcare Operations & Policy Expert | Mr. Bijay Rimal is a seasoned healthcare leader with over 30 years of experience in hospital management, healthcare operations, strategic planning, regulatory compliance, public relations, media engagement, and healthcare policy advocacy in Nepal. He has successfully led healthcare institutions through planning, commissioning, and operational growth, with expertise in hospital administration, licensing, workforce management, operational efficiency, quality improvement, and stakeholder engagement. His leadership experience includes managing large-scale healthcare operations, optimizing resources, ensuring regulatory compliance, and strengthening partnerships with government agencies, healthcare stakeholders, and industry leaders. Known for his strategic vision and operational excellence, Mr. Rimal continues to contribute to the advancement of healthcare institutions through effective leadership, policy engagement, and healthcare business development.
Bibek Rijal
Co-Founder & Business Development
Bibek Rijal is a Creative Marketing Executive with a strong passion for advertising, branding, and creative communications. He has been actively building his expertise in the field of marketing by developing impactful campaigns, strategic communication solutions, and creative content that connect brands with their audiences. Driven by a commitment to continuous learning, Bibek is dedicated to expanding his knowledge and refining his skills in the ever-evolving marketing landscape. He believes in the power of creativity, collaboration, and innovation to deliver meaningful results, while actively sharing his experiences and insights with others. With a forward-thinking mindset and a passion for effective communication, he continues to grow as a marketing professional, contributing fresh ideas and value to every project he undertakes.
Rabindra Kumar Rijal
Senior consultant
Rabindra Kumar Rijal 'Sashi', a veteran advertising and communications strategist with over 30 years of experience and Managing Director of Key Advertising Service Pvt. Ltd. His extensive background in healthcare communication — including national campaigns for NHEICC, SBCC materials for FHI 360 Nepal, and work with UNDP, UNICEF, and the European Union — brings a globally informed, patient-centric communication perspective to our platform. As former President of the Advertising Association of Nepal (AAN) and the architect of landmark national advertising policy reforms, his association with Keyhealthassist.com reinforces our commitment to being a transparent, professionally managed, and credible medical travel partner for patients across the GCC, Middle East, and SAARC region.
Mahesh Rijal
Business Development
Mahesh Rijal is a Creative Marketing Executive, where he combines creativity with strategic thinking to develop impactful marketing and branding solutions. With a keen interest in storytelling and digital communication, he enjoys transforming ideas into engaging campaigns that resonate with diverse audiences. Passionate about innovation and lifelong learning, Mahesh continuously seeks opportunities to expand his knowledge of the ever-changing marketing landscape. He values collaboration, fresh perspectives, and meaningful connections, believing that successful communication is built on creativity, authenticity, and a deep understanding of people. Through his dedication and enthusiasm, he strives to create work that inspires, connects, and delivers lasting value.
Board of directors
Governance and advisors.
An independent board that holds us to clinical, ethical and financial discipline. Quarterly review, public-disclosure on conflicts, zero commissions accepted from any hospital on the network.
Dr. Suresh Pradhan
Independent Chair
Former Director General, Department of Health Services. 30+ years in public health.
Meera Adhikari
Independent Director
Senior partner, Adhikari & Co. Chartered Accountants. Audit & compliance oversight.
Pratima Lama
Patient Advocacy Advisor
Founder, Patients of Nepal Forum. Voice of the patient on every governance review.
Certifications
Accredited, audited, on the record.
Our partner hospitals are accredited; our own operations are audited. Both matter — the family deserves to know who is on the other end of the phone.
NABH partners
All partner hospitals are NABH-accredited or NABH-entry-level certified.
JCI affiliations
Cross-border partner hospitals carry Joint Commission International accreditation.
NMC Nepal
All clinicians on the network are registered with the Nepal Medical Council.
ISO 9001:2015
Our coordination operations are ISO 9001 certified — externally audited annually.
Industry recognitions
Awards and recognition.
The work is for the patient — the recognition is a useful signal of where the standards are heading. A few of the markers along the way.
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2025
Healthcare Coordination Company of the Year
South Asia Healthcare Awards -
2024
Medical Tourism Excellence — Emerging Destination
Global Healthcare Travel Council -
2024
Best Cross-Border Patient Assistance Programme
Asia Insurance Industry Awards -
2023
Social Impact in Healthcare
FNCCI Nepal Business Awards -
2022
Top 10 Startups to Watch — Healthcare
Nepal Economic Forum -
2021
Outstanding Pandemic Response — Civil Society
Ministry of Health & Population, Government of Nepal
CSR & ESG
Care that travels up the hill.
A portion of every coordination fee funds free care for families who cannot pay — and the camps, training and clinics that reach where the network does not yet.
Mountain rescue training
Free first-responder training for guides, porters and trekking lodges across the Annapurna, Everest and Manaslu circuits — 1,800+ trained since 2022.
Karnali clinic camps
Quarterly multi-specialty camps in Karnali province — cardiac screening, women's health, paediatrics. 6,400+ patients seen at zero cost.
School health initiative
Annual screening + vaccination + nutritional assessment for 40+ partner schools across Lalitpur, Bhaktapur and Kavre.
Migrant worker support
Free repatriation coordination for Nepali workers stranded in the Gulf — case-by-case, no questions about insurance status.
Newsroom
Press releases & coverage.
Selected media coverage and our own announcements. For press enquiries, contact our communications desk.
- Key Health Assist partners with three more NABH hospitals in Pokhara
- How a Mustang rescue became Nepal's largest medical coordination network
- Cross-border patient flows from Bangladesh hit a new high
- Key Health Assist opens its fourth international desk — SAARC region
- Annual report: 12,400 patients coordinated, zero hospital commissions
- Key Health Assist wins Healthcare Coordination Company of the Year
Blog · health library
Plain-language guides, written by clinicians.
Patient-first articles on transplants, evacuations, insurance and treatment journeys — reviewed by our medical and insurance desks before publication.
Guide · 9 min read
Kidney transplant in Nepal: the complete patient guide
Eligibility, donor process, cost ranges, insurance, recovery — everything you actually need before you book a consultation.
Insurance · 5 min
Cashless vs reimbursement — what to choose, and when
Evacuation · 7 min
Medical evacuation from trekking regions, explained
Careers
Open roles & culture.
We hire for clinical rigour, calm under pressure and a bias for following through. Compensation is benchmarked to TPA and hospital-network scales, with on-call differentials. Always-on internships for medical, nursing and operations students.
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Senior Patient Coordinator
Full-time · On-siteKathmandu · Kupondole -
Insurance Claims Specialist
Full-timeKathmandu -
Bilingual Coordinator — Bangla/English
Full-time · HybridKathmandu or Dhaka -
Air Ambulance Operations Lead
Full-time · On-callKathmandu -
Clinical Reviewer (Part-time)
Part-timeRemote · Nepal-based -
Community Health Camp Coordinator
Full-time · FieldKarnali province
Investor relations
For institutional stakeholders.
Audited reports, governance disclosures and investor communications. For diligence, NDA-gated data rooms are available on request through the IR desk.
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2025
Annual Report
Audited financials, operational metrics, patient outcomes.
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2025
Governance & Conflicts Disclosure
Board composition, related-party transactions, audit committee.
-
2025
Impact Report
Free-care patients, camps, training hours, CSR allocation.
-
2024
Annual Report
Audited financials for FY 2024.
-
2024
Investor Pitch Summary
Public version of the FY24 investor brief.
24/7 Emergency Hotline
When every minute matters — we already moved.
Whether it's a roadside accident in the hills, a worker in the Gulf needing repatriation, or a sudden cardiac event — one number, one coordinator, immediate dispatch.
Submit a Rescue Request