Emergency & Evacuation — Anywhere in Nepal, Any Time of Day
“When every minute matters — we already moved.”
Air ambulance, helicopter rescue, ground ambulance, and critical care coordination. One call connects you to immediate help — from the Everest trail to the Terai plains.
In a medical emergency, every second counts. But in Nepal's challenging terrain — from high-altitude mountain trails to remote rural roads — getting the right care quickly isn't always simple. That's where Key Health Assist steps in.
We are not an ambulance company. We are your dedicated emergency coordinator — the single point of contact that assesses your situation, dispatches the right resource (air or ground), coordinates with hospitals, and stays on your case until the patient is safe.
Our 24/7 duty desk has coordinated hundreds of emergency transfers across all 7 provinces of Nepal. Whether it's a trekking accident in the Annapurna circuit, a cardiac event in a remote village, or a roadside crash on the highways — one call to us sets everything in motion.
What We Coordinate
Air Ambulance
Fixed-wing aircraft equipped with ICU setup for long-distance transfers to India, Thailand, or Singapore.
Helicopter Rescue
Rapid mountain rescue from trekking routes, remote villages, and inaccessible terrain across Nepal.
Ground Ambulance
ALS/BLS ambulance network covering all major highways and city routes with trained paramedics.
Inter-Hospital Transfer
Seamless patient transfer between hospitals with bed confirmation and medical handover.
Critical Care Coordination
ICU bed sourcing, specialist on-call, and real-time updates to families during transit.
First Responder Training
Free first-responder training for guides, porters and trekking lodges — 1,800+ trained since 2022.
How Emergency Response Works
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01
Emergency Call
Call our 24/7 hotline (+977 01 5909 101) or WhatsApp. A senior coordinator picks up within 60 seconds.
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02
Rapid Assessment
We evaluate the patient's condition, location, terrain, and urgency to determine the best evacuation method.
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03
Resource Dispatch
We activate air ambulance, helicopter, or ground ambulance — whichever reaches the patient fastest.
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04
Hospital Coordination
We pre-book the nearest appropriate hospital, confirm ICU/specialist availability, and share ETA.
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05
Family Updates
Real-time updates to family members throughout the transfer. We stay on the line until handover is complete.
Why Families Trust Us in Emergencies
No call centres
Every emergency call is answered by a senior coordinator with clinical and logistics training — not a scripted operator.
Pre-negotiated rates
We have transparent, pre-negotiated rates with all air and ground ambulance providers — no surprise bills at 2 AM.
Mountain expertise
Our team includes professionals trained in high-altitude rescue protocols. We understand the unique challenges of Himalayan terrain.
Nationwide network
Active partnerships with ambulance services and hospitals in all 16 cities across Nepal.
Frequently Asked Questions
How quickly can a helicopter be dispatched?
For Kathmandu Valley and surrounding areas, helicopter dispatch typically takes 30-60 minutes. For remote mountain regions, weather permitting, mobilisation begins within 90 minutes of confirmation.
Do you operate outside Kathmandu?
Yes. We coordinate emergency transfers from any location in Nepal — from the Everest Base Camp trail to the remotest districts of Karnali province.
Is air ambulance covered by insurance?
Many comprehensive health and travel insurance policies cover emergency air ambulance. We handle pre-authorisation and cashless coordination with your insurer in real time.
In an Emergency? We're Already Moving.
Save our 24/7 number now. When crisis strikes, the last thing you want to do is search for help.